Customer Guarantees

Money Back Guarantee

We at Web-1 Hosting take great pride in our expertise and excellent service.  We are so confident that you will be happy with our service that we will give you a full refund if you are unsatisfied in any way during the first 30 days*.

Service Guarantee

Web-1 Hosting guarantees network uptime of at least 99.9% or you do not pay.  And why should you?  If any part of our network goes down all you have to do is contact support, mention this guarantee and leave your name. 

If the problem is not corrected and we go below our 99.9% guarantee your account will be credited the equivalent of one day for every hour beyond the first hour of downtime until the issue is resolved.

* The money back guarantee ONLY applies to setup fees and any regular monthly charges. The Money back guarantee does not apply to domain registration fees, additional service fees, or overages.

Refunds are given at the discretion of Web-1 Hosting, LP.  Customer accounts will be reviewed at the time of refund request; no refunds will be given to accounts with a due balance.